Returns & Exchanges
At DuRoBo, we stand by the quality of our electronics and offer a 30-day return policy for items in their original packaging. We aim to make your return process as seamless as the technology we provide.
Initiate Your Request
Log into your DuRoBo account and navigate to the order history section to select the items you wish to return and obtain a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack your electronic devices in their original retail box, including all manuals, cables, and accessories to ensure a full refund.
Label and Ship
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Quality Inspection & Refund
Once our technicians verify the item's condition at our warehouse, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing